SurePoint Self Storage Response to COVID-19 and Store Access Information
A message to our customers:
With the reality of the rapidly changing national and local COVID-19 pandemic, we want you to know what SurePoint Self Storage is doing to keep you and our teammates safe while delivering the best customer experience possible to you.
Our teammates are doing all we can to ensure your storage unit is available to you whenever and wherever possible while continuing to actively monitor and adapt our business operations to state and local COVID-19 guidelines. Through all of this, the health and safety of our customers and teammates is at the forefront of our thoughts. We continually strive to do the right thing and prioritize the safety and protection of our customers and teammates:
We've always taken seriously the cleanliness of our facilities. Knowing this is more important than ever, we are implementing additional measures to clean and sanitize our offices.
Our employees have been advised to wash hands frequently for a minimum of 20 seconds or to use hand sanitizer with at least 70% alcohol.We have provided every employee with a reusable face covering and minimally require them to wear it when a customer, visitor or other employee is present.
We will be routinely cleaning our keypads, door handles, elevators, counters, and other frequently handled areas of our property.
We want our teammates to feel safe and supported during this challenging time If an employee becomes ill, they will be asked to go home and not return for 7 days and until they are symptom free without medication for 72 hours. We’ve made special benefits and leave opportunities available to our employees who become ill.
During this time, we will still treat you with our signature genuine care, but we are prioritizing social distancing. We are asking our customers to enter our offices one at a time. While welcoming handshakes are on hold, friendly smiles remain plentiful.
More of our customers are seeking ways to make remote payments. We offer four convenient options:
· AutoPay- Enroll in our easy-to-use AutoPay at www.surepointselfstorage.com. Simply click on your storage location, then click the “Pay Online” tab in the upper right corner to set up your account.
· Pay by credit card at www.surepointselfstorage.com using the above instructions above.
· Pay via phone by calling your storage location
· Mail a check to your storage location
We know our customers may be facing personal challenges; therefore, we are encouraging our store teammates to work with customers through their individual situations during this difficult time.
CONTACT-FREE INTERACTION OPTIONS
SurePoint Self Storage is one of the few storage companies that offers electronic and phone alternatives to personal interaction. We believe in great face-to-face customer service, but if you prefer not to interact with us in person during this time, here are other ways to reach us:
Rent a storage unit online at www.surepointselfstorage.com.
Now more than ever, we are reminded of the importance of serving our customers. We look forward to continuing to serve you during this time.
Thank you for choosing SurePoint Self Storage.